Honest + Integrity: Foundation for a Successful Business

“Our philosophy is to provide a good service to our clients backed by integrity and honesty; then the rest falls in place by its own weight. ” ... Stewart Graham, CoreProbe International, Inc.

Stewart Graham and Hamid Khorzani always give their customers more than is expected. “We have a wealth of ‘free’ information and knowledge that we never hesitate to share with our customers,” Stewart said, one of the owners of CoreProbe International. “Our customers always get more than they pay for.” Sometimes, when all their crews are out on jobs, these two California Registered Geologists go out and operate the equipment for their clients. They say this keeps them humble, insures that their operators are following proper procedures, and that the equipment is in good running condition.

A conscious decision by the work team at CoreProbe keeps the concept of unbeatable customer service at the forefront of their business dealings. It begins with the telephone. “You will never get an answering machine if you call us,” Hamid said. “We don’t believe that our time is more important than our clients’,” Stewart added. Field crews are constantly being trained on new products or new techniques, and know that safety on the jobsite, workmanship, and job performance all add value to the customer. “Our field crews always try to be early to the jobsite,” Stewart said, “and they know that integrity is as important as workmanship in the field.” Customers know the capabilities of the CoreProbe work team, they know what to expect, and they know the team will always offer more.

Their customers agree. “We’ve found CoreProbe to be consistently safe, responsive, cost competitive, and flexible,” said Kyle Emerson, Principal Geologist with the Redlands Office of SECOR International. “We have many drilling firms trying to provide direct push services with Geoprobe® equipment to us in southern California, but we have found none of them can consistently compete with the quality and response we receive from CoreProbe.” Geologist Brian Viggiano, also with the SECOR office in Redlands added, “We continue to use CoreProbe ... because they have continually offered a high level of technical expertise, quality equipment, and well-trained and efficient employees at competitve prices.”

Stewart and Hamid agree that they look to Geoprobe® Systems for many of the same qualities they provide their customers. “We know that Geoprobe® Systems manufactures a quality product,” Stewart said, “and that we can rely on them to be responsive to our needs. We also like the flexibility that comes when determining what options to add to our machines.” CoreProbe just purchased their fifth Geoprobe® direct push machine, a Model 6610DT, in August. “We knew when we first saw a Geoprobe® machine demonstration,” Stewart said, “it would change the way we did business. We knew there had to be a better way than hand augering!”

Geraldo Villarreal and Alex Estrada, Geoprobe® machine operators for CoreProbe, are especially sold on the Dual Tube Soil Sampling System. According to Stewart, Jerry, Alex, and the dual tube system are real workhorses! “They have become so good working with the dual tube system, operating it so well, they about put us out of business getting the work done so efficiently!” Even using the Model 540M, the CoreProbe team pushed the dual tube system to 70 feet plus additional shallower borings at 80 different sample locations during a 10-day project.

Stewart and Hamid became sold on Geoprobe® machines and products several years ago. Their relationship began as college friends in the Geology Department at Cal State – Los Angeles. They briefly lost track of each other after graduation when they went to work for different geologic consulting firms in southern California. During the early 1990s, they began working for the same geologic consulting firm. They saw the Geoprobe® machine demo and mortgaged their homes to start Drill International. The name was changed in 1995 to CoreProbe International and the rest is history.

These friends, who have spent so much time together, work like true team members. They’ve extended their customer philosophy of integrity and honesty to each other, and their success shows it. They’ve fostered a company-wide work ethic that places the needs of the customer first. The underlying message they want their customers to know is “we do good, honest work at a reasonable price.”

CoreProbe International, Inc. (CPI) is an experienced, fully insured, competitive company offering complete direct push services using Geoprobe® machines and equipment throughout southern California and other selected western states.

Visit CoreProbe International at www.coreprobe.com.